Returns & Exchanges

We want you to be completely satisfied with your smart home setup, which is why we offer a 30-day money-back guarantee on all SwitchBot products. If your device doesn't fit your needs, you can return it for a full refund or exchange within 30 days of delivery.

1

Initiate Your Request

Contact our support team via our official website or app with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the device in its original packaging, ensuring all accessories, manuals, and cables are included to qualify for a full refund.

3

Ship to Warehouse

Affix the provided shipping label or use a tracked courier service to send your package to our designated return center for inspection.

4

Receive Your Refund

Once our technicians verify the item's condition, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing